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J.Crew Factory

3.9(14)· Google3.9 out of 5 from 14 reviews (Google rating)Boutique Big Beaver Corridor
Open now · closes 8:00 PM
(248) 919-0721 Directions stores.factory.jcrew.com

Quick facts

J.Crew Factory is a boutique at 854 E Big Beaver Rd in Troy, MI, open daily from 11:00 AM. Call +1248-919-0721 for details.

Address
854 E Big Beaver Rd, Troy, MI 48083
Phone
+1248-919-0721
Hours today
10:00 AM – 8:00 PM
Accessibility
Wheelchair accessible entrance

About J.Crew Factory

J.Crew Factory is a chain clothing store at 854 E Big Beaver Rd in Troy, MI 48083. Listed in the boutique category, it carries apparel, shoes and accessories for men and women. Its stated focus is classic, stylish clothing, with both men’s and women’s clothing specifically noted among its offerings. The store has a Google rating of 4 out of 5 from 13 reviews, a relatively small review count to keep in mind when considering that score.

For shoppers planning a quick visit, the location lists in-store pickup and on-site services, though the provided information does not specify what those services include. Delivery is not listed as available. Payment options include credit cards, debit cards and NFC mobile payments. A wheelchair-accessible entrance and wheelchair-accessible parking are also listed, providing practical access information for a visit to this Troy, MI store.

Known for

  • Classic apparel, shoes and accessories
  • Men’s and women’s clothing
  • In-store pickup
  • Credit, debit and NFC mobile payments
  • Wheelchair-accessible entrance and parking

Good for

  • Wheelchair accessible

Google rating breakdown

14 ratings on Google. Ratings and counts are Google's, not ours.

  • 5★9
  • 4★0
  • 3★1
  • 2★2
  • 1★2

What people mention

Topics counted across Google reviews.

  • helpful staff×7

What reviewers say elsewhere

  • “First time here back in September was a great experience. As of today was not such a good experience. I did purchase a few items. I knew something was wrong with my order when she cashed me out and I said oh little little too much, The s…”

    — Ashley Steinhauser, June 8, 2026 · google

  • “Katrina was great, customer service top notch”

    — Lucas Kiel, March 10, 2026 · google

  • “These are literally the worst jeans I've ever owned. They keep ripping at the back pocket, maybe 5 pairs in the same exact spot. Not a single issue with Levi's or Untuckit chinos. I switched to J Crew jeans because the store is closer to…”

    — Ryan Nunley, February 19, 2026 · google

  • “I’m very disappointed with the experience I had during my visit. Despite there being no other customers in the store, I was completely ignored by multiple associates. I wasn’t greeted, acknowledged, or offered l assistance at any point d…”

    — Krishna Paul, December 10, 2025 · google

Excerpts are shown for attribution and remain the property of their source.

Reviews on Noemic

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J.Crew Factory — frequently asked

Is J.Crew Factory open on Mondays?
Yes — J.Crew Factory is open Monday from 10:00 AM to 8:00 PM.
Where is J.Crew Factory?
J.Crew Factory is at 854 E Big Beaver Rd, Troy, MI 48083.
Does J.Crew Factory do takeout or delivery?
According to its Google listing, J.Crew Factory does not offer delivery.
What is the phone number for J.Crew Factory?
You can reach J.Crew Factory on +1248-919-0721.

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